Placing an Order
Please email
- Product or Clothing name & SKU
- Colour
- Quantity
- Logo
- Delivery address
All Quotations are emailed. Quotations are valid for 5 days.
Online prices are subject to change without notice.
All Product & Clothing styles are subject to stock on hand, at the time of order.
Production lead-times commence on the date BrandGear receives all approvals and Deposit payment has reflected.
Balance payment is payable before Delivery can be arranged to client.
The client is solely responsible for determining that the goods are suitable for the intended use.
Production lead-times for branded orders is approximately 1.5 weeks.
Delivery lead-times for unbranded orders is approximately 2-4 days.
Artwork Requirements
Artwork service allows for 2 amendments.
It is the client's responsibility to approve the Artwork, including:
Appearance, Fonts, Pantone or CMYK references, Spelling, Positioning & Logo
Any delay, either through amending the Artwork, or delay in receiving the client's approval could affect the delivery date.
Branding of Products & Clothing is not always permanent and may wear off over time and use.
Due to the variety of materials, inks and branding processes, BrandGear cannot guarantee exact Pantone matching, nor colour reference matching.
Branding colour will be matched as closely as possible. Various materials may also affect colour consistency.
All approvals must be received via email.
Formats
Vector based PDF or CDR is preferable.
Your logo will be redrawn into a format that is print-ready at no charge.
Graphic Design Services
Corporate Identity, Campaign Design, Logo Design & Brand Design
Design services are available at R175/hour ex VAT
Payment
EFT is BrandGear's only method of payment.
A Deposit payment is required when placing a branded order.
Balance payment is required once Production has been completed, before Delivery can take place.
Full payment is required for unbranded orders.
BrandGear will not be held responsible for a missed deadline, due to late payment.
Branded Orders may not be returned as branding is permanent.
Cancellation of a delivered, unbranded order will attract a 25% handling & admin fee.
Cancellation of an order, not yet branded, will attract a 15% handling & admin fee. Sale items may not be returned.
No returns on Food, Personal/Pamper, Memory Sticks or Gift Sets.
Any cancellation of delivered unbranded stock will take up to a week to inspect before Refund/Credit is granted.
Returns of Workwear with Reflective Tape cannot be accepted as Reflective Tape is specially applied.
The client is responsible for inspecting the order, within 72 hours of Delivery.
Thereafter all ownership and risk pass from BrandGear to the client.
Late payment attracts a penalty of Prime plus two percent.
BrandGear's attorneys will collect any debt owed to BrandGear. Client will be liable for collection fees & legal costs on an attorney-client scale.
Delivery
Delivery can be confirmed after Production has been completed and the Balance invoice has been paid.
Branded or Unbranded Orders: Delivery is Free to one address in Cape Town.
Freight insurance can be arranged at the client’s request at an additional cost.
BrandGear will assume that the order does not need insurance should the client not instruct to insure.
The client is responsible for inspecting the order, within 72 hours of Delivery.
Once Delivery has taken place, ownership and risk pass from BrandGear to the client.