Terms & Conditions

Placing an Order

Request a Quotation by emailing the selected Product/Clothing code, quantity, colour preference & your logo to This email address is being protected from spambots. You need JavaScript enabled to view it..

All Quotations are emailed to clients. Quotations are valid for 5 days.

Online prices are subject to change without notice.

To approve the Quotation, please have the authorised signatory sign it & scan/email it back.

An invoice will then be sent to you for payment.

All Product & Clothing styles are subject to stock availability at the time of order.

Lead times will commence on the date BrandGear receives all written approvals and payment has cleared.

The client is solely responsible for determining that the goods are suitable for the intended use.

Production lead-time for branded orders is 1.5 - 2 weeks.

Delivery lead-time for unbranded orders is 2-5 days.

 

Artwork Requirements

Our Free Artwork service allows for 2 amendments after the BrandGear layout has been generated.

Thereafter R350 ex VAT per hour will be charged for any additional amendments the client may need.

BrandGear will email the Artwork for approval to the client.

It is the clients responsibility to thoroughly check that the appearance, fonts, Pantone or CMYK references, spelling, positioning and logo size is correct.

Any delay, either through amending the Artwork, or delay in receiving the clients approval could affect the delivery date.

Orders cancelled after Artwork has been generated will attract a fee of R350 ex VAT per layout.

Branding of Products & Clothing is not always permanent and may wear off over time and use.

Due to the variety of substrates, inks and branding processes, BrandGear cannot guarantee exact Pantone matching, nor colour reference matching.

We will endeavour to match colours as closely as possible. Different substrates may also affect colour consistency.

No approvals will be accepted telephonically. Approvals must be received via email.

We create the screens and plates needed for production, once Artwork approval is received.

The client will be liable for these costs plus the Products & Clothing already branded, should he/she elect to change Artwork after production has started.

Formats

We accept PC format logos only.

Vector logo is preferable (CDR or PDF). High res Jpeg, PNG, EPS files are acceptable.

If the logo is given in the correct format we agree to generate Artwork for approval within 24 hours.

Logos not given in the correct format may take up to 48 hours to redraw.

All fonts must be converted to curves.

Unacceptable logo formats: Word doc, Excel doc, gif, power point or low res jpeg.

 

Payment

Electronic Funds Transfer (EFT) is our preferred method of payment.

Cheque payments take up to 7 days to clear.

We cannot proceed with the order until the cheque has cleared.

A Deposit payment is required when placing a branded order.

The Balance invoice will be issued to the client once Production & Quality Control has been completed.

The branded order will be dispatched after the Balance payment has been received.

Ownership of the product will remain with BrandGear until full payment has been received.

Non-payment will result in legal and collection fees, which will be payable by the client.

Any amount not paid on the due date will attract monthly interest at the prime overdraft lending rate of our bankers plus 2% from the due date of final payment.

We cannot be held responsible for a missed deadline, due to late payment.

Unbranded orders cancelled after Delivery will result in a 30% Cancellation fee. Monies paid, less the Cancellation fee, will be refundable after the goods have been returned in their original condition & packaging. Goods cannot be returned after 48 hours have passed, from the Delivery date.

Branded goods cannot be returned for any reason.

 

Sample Policy

Samples are sold at the Minimum Quantity Price, displayed on every page + a Delivery fee of R75 ex VAT.

Transport for samples over 5kg must be calculated, for client approval.

Samples may be returned for a Credit, within 5 working days (including transport time) of the Delivery Date at a Collection fee of R75 ex VAT.

The sample must be unused, in its original state & packaging to be eligible for a Credit. The client is solely responsible for determining that the goods are suitable for the intended use. Our Sample Policy does not, unfortunately, extend to Made To Order Items.

 

Delivery

Delivery is Free to Main City Centres in South Africa, including: 

Bloemfontein, Cape Town, Durban, East London, George, Johannesburg, Kimberley, Pretoria & Port Elizabeth.
Reduced freight rates apply for areas outside of Main City Centres.

We offer individual courier delivery to your employee’s homes, within Main City Centres, at a rate of R75 ex VAT per item.

Please advise if you would like to add this service to your enquiry.

Insurance for the order can be arranged at the client’s request, at the additional cost of 2% of the value of the BrandGear invoice.

BrandGear will assume that the order does not need insurance should the client not instruct to insure.

The client must inspect the product within 48 hours of Delivery and report any non-compliance with the agreed product specification.

Failing which the product will be regarded as complying in all respects with the agreed specifications.

Once Delivery has taken place; ownership and all risk will pass from BrandGear to the client.

Any Delivery note or waybill (copy or original) signed by the client will constitute conclusive proof that the Delivery has been made.

If the completed order/product needs to be re-delivered due to:

  1. the delivery person/courier company being refused entry,
  2. the client gave the wrong delivery address or
  3. the client/their employees were unavailable to take delivery; the client will subsequently be liable for any additional delivery costs.