Frequently Asked Questions

May I buy a Sample?

Yes. Samples are sold at the Minimum Order Quantity Price, displayed on every page + a Delivery fee of R75 ex VAT.

Transport for samples over 2kg must be calculated, for client approval.

Samples may be returned for a Credit, within 5 working days (including transport time) of the Delivery Date at a Collection fee of R75 ex VAT.

The sample must be unused, in its original state & packaging to be eligible for a Credit. The client is solely responsible for determining that the goods are suitable for the intended use. Our Sample Policy does not, unfortunately, extend to Made To Order Items.



May the Branding Options be changed?

It is not advisable to alter the branding options.

Branding options are displayed on each Product & Clothing page.

Each material/fabric has its own unique composition - which predetermines Branding Options.


Are there any Minimum Character heights?

Your logo must be legible. We therefore always adhere to the below guidelines.

 The smallest character in your logo must be bigger than:

Screen Print                   4mm in height

Pad Print                        3mm in height

Embroidery                     5mm in height

Laser Engraving             3mm in height

Full Colour Digital Print  4mm in height

Full Colour Dome           3mm in height

Full Colour Sublimation  3mm in height

Debossing                       5mm in height

Foiling                             4mm in height


Why do you need my logo to quote with?

Every logo is different and every material/fabric is different.

Our branding rules need to be followed closely to ensure legibility.

Receiving the logo at Quotation stage means we can clearly understand your unique needs and fulfill them.


How long will my order take?

Production lead-time is typically 2 - 2.5 weeks after Artwork approval has been received.

Photos of your branded order will be emailed to you once Quality Control has been completed.

Unbranded orders can be delivered within 2-5 days, dependent on your delivery address in South Africa.


Do you charge more for Bigger Clothing sizes?

No, we do not penalise clients for choosing larger sizes.


May I split my Quantity amongst the colours or gender of a style?

You may split your Quantity between genders of the same Clothing style,

eg: 1 style (Mens & Ladies Jacket), 1 colour (Black), size split: 5 x Mens (Large: 5 units) + 5 x Ladies (Large: 5 units) = 10 units

Changing the Clothing or Product colour is also permitted,

eg: 5 x Mens Black + 5 x Grey = 10 units

The logo colour/s must remain unchanged, to not attract another set-up charge

Minimum order quantities are stated at the bottom of every Product/Clothing page