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Frequently Asked Questions

 

Is delivery in South Africa free?

Yes, your order will be delivered to one address in South Africa (Main City Centres).

Main City Centres are: Cape Town, Johannesburg, Pretoria, Durban, Port Elizabeth, East London, George & Bloemfontein.

We will supply and transport your order to you, should you reside in a Regional Area in SA, as cheaply as possible.

Please forward your address and product specs for a Regional transport quotation.

The delivery address needs to be easily accessible.

 

May the Branding Options be changed?

It is not advisable to alter the branding options.

Branding options are displayed on each product & garment page.

Each substrate has its own unique composition - which predetermines branding options.

 

Can I buy a sample?

As the client is solely responsible for determining that the goods are suitable for the intended use, we recommend that the client purchase a sample.

Sample cost is the minimum quantity price plus VAT (shown on each page in this online catalogue).

Samples, returned within 5 working days in its original condition, will be credited against the bulk order.

 

Are there any Minimum Character heights?

Your logo must be legible. We therefore always adhere to the below guidelines.

The smallest character in your logo must be bigger than:

Pad Print                   3mm in height

Screen Print              4mm in height

Embroidery               5mm in height

Full Colour print         4mm in height

Full Colour Dome        3mm in height

Laser Engraved logo   3mm in height

Debossed logo           6mm in height

 

Why do you need my logo to quote with?

Every logo is different and every substrate is different.

Our branding rules need to be followed closely to ensure legibility.

Receiving the logo at quotation stage means we can clearly understand your unique needs and fulfil them.

Delighting you, with each and every order, is our daily purpose.

 

Contact Information:

BrandGear Marketing CC

Unit 19B Prestige Business Park
Democracy Way
Marconi Beam, Milnerton

Tel:     0861 456 000
Fax:    086 654 8827

Important Information:

About Us

Terms & Conditions

BEE Status

Privacy Policy

©BrandGear Copyright

 

Customer Guide:

Placing an Order

Artwork Requirements

Payment

Delivery

Customer Support:

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Frequently Asked Questions

Delighted Clients

 

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